Privacy policy

NORTHSTAR — Privacy Policy

Last Updated: October 28, 2026

At NORTHSTAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website, https://n0rthstar.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, or make a purchase, we may collect certain personal information, including:

Personal Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, and payment status.
Payment Information: Payments are processed through secure third-party payment providers. NORTHSTAR does not directly store complete credit card information.
Device Information: IP address, browser type, device information, and website activity.
Marketing Information: Your communication preferences and interactions with our marketing campaigns.

We collect information directly from you, automatically through website technologies, and from service providers where appropriate.

2. How We Use Your Information

We use collected information to:

Process and fulfill customer orders.
Provide shipping updates and order confirmations.
Respond to customer inquiries.
Process returns, refunds, and exchanges.
Improve our website and shopping experience.
Prevent fraudulent transactions and protect our business.
Send promotional emails and marketing communications where permitted.
Measure advertising performance and provide relevant advertisements.

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

3. Sharing Your Information

We may share necessary personal information with trusted third-party providers that help operate our business, including:

Shopify: Our e-commerce platform and online store provider.
Payment Processors: To securely process transactions.
Shipping Providers: To deliver orders and provide tracking information.
Marketing Platforms: Such as Meta, Facebook, and Instagram, where applicable.
Analytics Providers: To understand website performance and customer interactions.

We may also disclose information when required by law or to protect our legal rights.

NORTHSTAR does not sell customer contact lists to third parties. Certain advertising and tracking activities may nevertheless be classified as a sale, sharing, or targeted advertising under applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve your browsing experience.

These technologies may help us:

Remember shopping cart contents.
Maintain website functionality.
Understand visitor behavior.
Measure marketing performance.
Deliver relevant advertisements.

You can manage cookies through your browser settings and any privacy preference tools available on our website.

Disabling certain cookies may affect website functionality.

5. Email and SMS Marketing

If you subscribe to our marketing communications, we may send information about:

New product releases.
Exclusive NORTHSTAR collections.
Promotions and special offers.
Brand announcements.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Where SMS marketing is offered, you may opt out using the instructions provided in the messages.

We do not require customers to subscribe to marketing communications to complete a purchase.

6. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

Our website operates through Shopify, which provides security features for online commerce and payment processing.

Although we work to protect personal information, no online system or transmission method can guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions.
Maintain business and financial records.
Provide customer support.
Resolve disputes.
Meet legal and regulatory obligations.

When personal information is no longer required, we will delete or otherwise handle it in accordance with applicable law and our data retention practices.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of eligible personal information.
Opt out of certain targeted advertising or data-sharing activities.
Withdraw consent to certain processing activities.
Request information about how your personal data is used.

Some requests may be subject to legal exceptions.

To exercise your privacy rights, please contact us through our website.

We will not unlawfully discriminate against customers for exercising their privacy rights.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

NORTHSTAR is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage customers to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information without appropriate authorization, we will take steps to delete it as required by law.

11. International Customers

If you access our website from outside the United States, your information may be processed or stored in countries other than your country of residence.

Where required, we will comply with applicable legal requirements for international transfers of personal information.